Our Contract with you

By placing your order you agree to these terms and conditions. By completing and submitting the electronic order form you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Should we reject your offer, any money paid to us will be returned to you.

Prices

Our prices are constantly being reviewed but this should not affect your order. The price you pay for an item will be as shown for that item at the time the order is placed, unless we have a pricing error. Please note that all prices shown on the site are in British Pounds Sterling.

Tax Charges (VAT)

All the prices shown include VAT at the current rate. If you are ordering from outside the EU you do not have to pay VAT, please call us to order by phone.

Delivery Charges

A one-way delivery charge will be added to all orders. This charge is for UK mainland only.

International Orders - prices are the same as UK orders, but additional shipping charges will apply. Please call for details.

If the delivery address given on an order is outside of the EU an import tax may be payable upon receipt of the goods. The amount payable depends on the destination and may be subject to change. These payments are the responsibility of the customer and we accept no liability for any payments which may be due.

Returning an unwanted item

Returned goods must be unused and in a saleable condition. You may return items to us for exchange, replacement, or refund (not including sale items or underwear for hygiene reasons) WITHIN 7 DAYS OF PURCHASE, providing the item remains in all original packaging with all original labels attached and has not be worn, washed, soiled or damaged in anyway and the appropriate receipt is tendered. You will pay the return postage costs. If you would like us to replace the goods with another size or colour, we will charge carriage on the replacement.

If you order a number of items and qualify for reduced of free shipping, then return items which we agree to refund, we will refund less the difference amount of the shipping charge for the items you retain from the order.

Returning a faulty item

If you return an item because it was faulty when delivered, the item must be returned to us WITHIN 7 DAYS. We will refund your postage costs for returning it to us. Please check with us before returning any goods as we will only refund the basic postage charge. The item may be exchanged for a replacement item, or a full refund.

Returns Procedure

Contact us on 01282 852400 for returns authorisation.

Unwanted item: Postage & packaging is non-refundable and return shipping is at purchaser's expense. (Return shipping includes reshipment of the new item as well as returning the item to us)

Faulty or defective items: If you return an item because it is defective, we will happily refund your costs in returning it to us.

For all returned items please retain a shipping / postage receipt as as proof of shipping / postage.

Please note that we reserve the right to have faulty items independently inspected if we believe that the product may have been tampered with or has suffered unreasonable abuse.

Security

All credit card numbers are encrypted when the order is placed using 128 bit encryption and they are only decrypted after they reach us.

The shopping cart has a security licence confirming that it is safe for e-commerce use. This is for your safety as some sites do not have these and you should only order from secure encrypted sites. When you proceed to the checkout you should see a small padlock in the bottom right corner of your screen - look for this on any e-commerce site to confirm its security. You can also double click on the padlock to view the licence.

We will charge your account for payment at the time the order is received. Products are dispatched after we have cleared the payment. The purchase area of our site is secure and has a security licence. This means that the information is encrypted using industry standard SSL Technology (i.e. ALL SECURE DETAILS PASSED BETWEEN YOUR COMPUTER AND OUR WEBSITE CANNOT BE READ BY ANYONE ELSE AS THE INFORMATION IS ENCODED)